Two of the most important Cultural Values in Team PRP are Trust and Accountability. These values are especially important when it comes to the $125 Returns Policy which has been in place since January 17, 2022. Please take a moment to re-acquaint yourself with the policy below.

Team PRP Policy: Eliminating Returns of $125.00 and Under

As of January 17, 2022, Team PRP will eliminate the return of parts $125.00 and under.

• If the part and freight is $125.00 or under, the supplying yard will issue a complete credit for the part plus the freight, and the buyer will not return the part.
• On EZ Runner, when completing the Return Authorization Response, select “Credited, do not return”. For bookkeeping purposes enter the credit invoice # or something that describes the credit on the part in the Notes
• Photos are not required.

Business Case for the Decision:

• In 2021, Team PRP spent $2.1 million to return more than 104K parts. Of the total returns: 36,400 or 35% were invoiced at $125 or less; representing $735K in freight spend, and an estimated $686K for processing/packing returns.
• Eliminating the return of parts $125 and under will provide an annual estimated cost reduction of $1.66m.
• Of the parts $125 and under, over 70% of parts that were credited, were not restocked (mechanical and body).
• Cost savings: Cuts shipping materials cost, labor, etc.
• Reduces useless freight on the system.
• Forces sellers and buyers to take a closer look at the parts being sent.
• Creates a more efficient system.